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Please read these terms carefully before using Indianavia's travel services
These Terms & Conditions constitute a legally binding agreement between you and Indianavia Travel Agency. By accessing our website or using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.
By accessing and using the services of Indianavia Travel Agency ("we", "us", "our"), you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, you must not use our services.
Indianavia Travel Agency acts as an intermediary between travelers and various service providers including airlines, hotels, car rental companies, tour operators, and insurance providers.
We facilitate bookings and provide travel arrangements but are not directly responsible for the services provided by third parties.
We are not liable for acts, errors, omissions, or negligence of any travel service provider.
All bookings are subject to availability and confirmation by the service provider. A booking is considered confirmed only when we issue a booking confirmation.
Browse and select your travel options
Complete payment as per the selected option
Receive booking confirmation via email
| Payment Method | Processing Time | Notes |
|---|---|---|
| Credit/Debit Cards | Instant | All major cards accepted. 3D Secure enabled. |
| Net Banking | 1-2 hours | Available for major Indian banks |
| UPI | Instant | Scan QR code or enter UPI ID |
| Wallet Payments | Instant | Paytm, PhonePe, Amazon Pay |
| Bank Transfer | 1-3 business days | Booking confirmed after payment clearance |
Cancellation policies vary depending on the service provider and type of booking. The following are general guidelines:
It is your responsibility to ensure you have all necessary travel documents and meet entry requirements for your destination.
Indianavia Travel Agency's liability is limited as follows:
| Scenario | Our Liability |
|---|---|
| Flight delays or cancellations | Assistance with rebooking as per airline policy |
| Hotel overbooking or issues | Assistance with alternative accommodation |
| Loss or damage to luggage | Assistance with airline claims process |
| Personal injury or accident | Referral to insurance provider |
| Force majeure events | No liability for events beyond our control |
We strongly recommend purchasing comprehensive travel insurance that covers:
Note: Insurance must be purchased before departure. Pre-existing medical conditions may require additional coverage.
All content on the Indianavia website and marketing materials is our property or licensed to us and protected by intellectual property laws.
"Indianavia" and our logo are registered trademarks
Text, images, graphics, and software are copyrighted
Travel photos are licensed or proprietary
When using Indianavia's services, you agree not to:
These Terms & Conditions are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.
Contact our customer service team to resolve issues informally
Submit a written complaint if informal resolution fails
If unresolved, parties agree to mediation in New Delhi
As a last resort, legal proceedings in New Delhi courts
Governing Law: Indian Law
Jurisdiction: New Delhi, India
Language: English
Arbitration: As per Indian Arbitration Act
We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on our website.
For questions about these Terms & Conditions or any legal matters, please contact:
For legal notices and formal communications:
Response Time: 5-10 business days
Preferred Method: Registered post or email
Language: English or Hindi
By using Indianavia's services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. These terms, along with our Privacy Policy, constitute the entire agreement between you and Indianavia Travel Agency regarding your use of our services.