Nullam dignissim, ante scelerisque the is euismod fermentum odio sem semper the is erat, a feugiat leo urna eget eros. Duis Aenean a imperdiet risus.
Loading
Nullam dignissim, ante scelerisque the is euismod fermentum odio sem semper the is erat, a feugiat leo urna eget eros. Duis Aenean a imperdiet risus.
Clear guidelines for cancellations, refunds, and policy exceptions
Refund timelines: 7-21 business days | Cancellation charges vary by service | Read full details below
At Indianavia Travel Agency, we understand that travel plans can change. Our refund and cancellation policy is designed to be fair and transparent while complying with the terms set by our travel partners (airlines, hotels, tour operators, etc.).
Different deadlines apply for flights, hotels, and packages
Based on time of cancellation and service provider policies
Refunds typically processed within 7-21 business days
Airline cancellation policies vary significantly. Below are general guidelines, but specific airline rules apply to your booking.
| Cancellation Time | Refund Type | Indianavia Fee | Airline Charges | Net Refund |
|---|---|---|---|---|
| 24+ hours before departure | Cash refund (if allowed by fare rules) | ₹500 per passenger | As per airline policy | Fare minus all charges |
| 2-24 hours before departure | Credit voucher (most cases) | ₹750 per passenger | Higher cancellation fees | Voucher for future travel |
| Less than 2 hours / No-show | No refund | Not applicable | 100% of fare | No refund |
| Schedule change by airline | Full refund or rebooking | No fee | No charges | 100% refund |
Hotel cancellation policies depend on the rate type booked. Always check specific hotel policies before booking.
| Hotel Type | Cancellation Deadline | Early Departure | No-Show Policy |
|---|---|---|---|
| Budget Hotels | 24 hours before check-in | No refund for unused nights | Charged for first night |
| Luxury/Resort | 48-72 hours before check-in | May allow with management approval | Charged for entire stay |
| All-Inclusive | 7 days before check-in | No refund | Charged for entire stay |
| Peak Season/Events | 14-30 days before check-in | No refund | Charged for entire stay + penalty |
Tour packages involve multiple services (flights, hotels, transfers, activities), each with their own cancellation policies.
90% refund (10% retention as processing fee)
50% refund + non-refundable components
25% refund + non-refundable components
No refund (100% cancellation charges)
The following are typically non-refundable in tour packages:
| Service Type | Processing Time | Credit Time |
|---|---|---|
| Domestic Flights | 7-10 business days | + 3-5 days for bank processing |
| International Flights | 10-21 business days | + 5-7 days for bank processing |
| Hotels | 7-14 business days | + 3-5 days for bank processing |
| Tour Packages | 14-21 business days | + 5-7 days for bank processing |
| Credit Vouchers | 2-3 business days | Instant via email |
Refunds must be processed by multiple parties: Indianavia must receive refunds from airlines/hotels, verify amounts, deduct applicable fees, then process to your bank. International transactions involve additional verification and currency conversion time.
We understand that health issues can disrupt travel plans. For documented medical emergencies:
Valid for traveler or immediate family member (spouse, children, parents)
In case of death in the immediate family:
We offer compassionate support during difficult times
Events beyond our control (natural disasters, political unrest, etc.):
Includes: earthquakes, floods, wars, terrorism, epidemics
If visa is denied for travel:
We recommend applying for visas well in advance
Travel insurance can protect you from financial losses due to unforeseen circumstances. We strongly recommend purchasing comprehensive travel insurance.
To file an insurance claim:
We can provide documentation for your claim but cannot guarantee approval. Claim decisions are made by the insurance company.
Travel restrictions and health protocols change frequently. Check destination requirements before booking and traveling.
If you test positive for COVID-19 before travel:
If government restrictions prevent travel:
As of February 22, 2026, the following general requirements apply (check specific destinations):
Requirements change frequently. Visit our Travel Advisory page for latest updates.
For cancellation requests or refund inquiries, please contact our customer support team:
Available 24/7 for urgent matters
+91-11-23456789
Select option 3 for cancellationsFor documentation and detailed queries
refunds@indianavia.com
Response within 24 hoursWhen contacting us about a refund or cancellation, please have ready:
At Indianavia, we strive to make the cancellation and refund process as smooth and transparent as possible. While we must adhere to service provider policies, we'll work diligently to secure the best possible outcome for you and keep you informed throughout the process.