I N D I A N A V I A

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Introduction & Commitment

At Indianavia Travel Agency, we prioritize the privacy and security of our clients' personal information. This Privacy Policy outlines our practices regarding the collection, use, and protection of your data when you use our travel services, website, and mobile applications.

We are committed to complying with applicable data protection laws and ensuring that your personal information is handled responsibly. By using our services, you consent to the practices described in this policy.

Information We Collect

To provide you with exceptional travel services, we collect the following types of information:

Personal Information
  • Full name and contact details
  • Passport and visa information
  • Date of birth and nationality
  • Payment and billing information
Travel Preferences
  • Seating and accommodation preferences
  • Special assistance requirements
  • Dietary restrictions
  • Travel insurance details
Website Usage Data
  • IP address and browser type
  • Pages visited and time spent
  • Search queries and booking history
  • Device information
Communication Data
  • Email correspondence
  • Customer service inquiries
  • Feedback and reviews
  • Survey responses

How We Use Your Information

We use the information we collect for the following purposes:

Travel Services

To process bookings, issue tickets, and arrange accommodations

Customer Support

To respond to inquiries and provide assistance during travel

Marketing

To send travel offers and updates with your consent

Improvement

To enhance our services and website functionality

Legal Compliance

To comply with legal obligations and regulations

Security

To protect against fraud and unauthorized transactions

Data Protection & Security

Indianavia implements robust security measures to protect your personal information:

Encryption Technology

All sensitive data is encrypted during transmission and storage using industry-standard SSL/TLS protocols.

Access Controls

Strict access controls limit employee access to personal information based on role requirements.

Regular Audits

We conduct regular security audits and vulnerability assessments to maintain protection standards.

Partner Compliance

We ensure third-party partners comply with data protection standards through contractual agreements.

While we implement stringent security measures, no method of transmission over the Internet is 100% secure. We encourage you to take precautions to protect your personal information.

Cookies Policy

Our website uses cookies to enhance your browsing experience and provide personalized services:

Cookie Type Purpose Duration
Essential Cookies Required for basic site functionality and security Session
Preference Cookies Remember your language and currency preferences 1 year
Analytics Cookies Help us understand how visitors use our site 2 years
Marketing Cookies Deliver relevant travel offers and advertisements 6 months

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website.

Your Rights & Choices

As a valued client of Indianavia, you have the following rights regarding your personal information:

  • Right to Access

    Request a copy of your personal data held by us

  • Right to Rectification

    Update or correct inaccurate information

  • Right to Erasure

    Request deletion of your personal data

  • Right to Restrict Processing

    Limit how we use your personal data

  • Right to Data Portability

    Receive your data in a structured format

  • Right to Object

    Object to certain types of processing

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact our Data Protection Officer:

Indianavia Headquarters
Indianavia Travel Agency Pvt. Ltd.
123 Travel Plaza, Connaught Place
New Delhi, Delhi 110001
India
Contact Information

Phone: +91-11-23456789

Email: privacy@indianavia.com

Hours: Mon-Fri, 9:00 AM - 6:00 PM IST

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.